Zendesk

/support?next=/zendesk/ticket/123

Creator submits ticket
       │
       ▼
POST /api/creator/support/tickets
       │
       ▼
ZendeskClient.create_ticket
       │
       ▼
Ticket created in Zendesk
       │
       ▼
Confirmation shown to creator

client = Integrations::ZendeskClient.new
ticket = client.create_ticket(
  subject: "Help request",
  body: "Description...",
  requester_email: creator.email,
  requester_name: creator.name
)

Creator submits
       │
       ▼
   ┌─────────┐
   │   New   │
   └────┬────┘
        │
        ▼
   ┌─────────┐
   │  Open   │◀─── Agent responds
   └────┬────┘
        │
        ▼
   ┌─────────┐
   │ Pending │◀─── Waiting for creator
   └────┬────┘
        │
        ▼
   ┌─────────┐
   │ Solved  │
   └─────────┘

class Integrations::ZendeskClientTest < ActiveSupport::TestCase
  test "creates ticket successfully" do
    client = Integrations::ZendeskClient.new
    
    stub_zendesk_api do
      ticket = client.create_ticket(
        subject: "Test",
        body: "Test body",
        requester_email: "test@example.com"
      )
      
      assert ticket.id.present?
    end
  end
end